Refund Policy

Refund Policy for Warnes

At Warnes we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our refund policy is here to help.

1. Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

2. Eligibility for Refunds

To be eligible for a refund:
– Items must be returned within 14 days from the date you received them.
– Products must be unused, in their original packaging, and in a resalable condition.
– Certain items may be exempt from refunds, such as:
– Personalised or custom-made products
– Perishable goods (e.g., plants, food)

3. How to Request a Refund

To request a refund:
1. Contact our customer service team at sales@warnesplants.co.uk or (01209) 832202
2. Provide your order number and a brief description of your request.
3. We will guide you through the return process and provide any necessary instructions.

4. Return Shipping Costs

– You are responsible for the cost of returning items unless the product is faulty or incorrect.
– We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

5. Processing Refunds

– Once we receive your returned items, we will inspect them and notify you of the status of your refund.
– If approved, your refund will be processed back to your original payment method within 14 days.

6. Exchanges

If you would like to exchange an item for a different product, please return the original item for a refund and place a new order.

7. Contact Us

For any questions regarding our refund policy, please contact us at sales@warnesplants.co.uk or (01209) 832202
We’re here to help!